Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 12:06:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:47 PM, 06th Jan                     User                    I recieve my order missing 1 item           03:47 PM, 06th Jan                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home centre. My name is Mais. We would be happy to help you.           03:48 PM, 06th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:48 PM, 06th Jan                   Mais                   Could you please share your order number so that I can assist you further?           03:48 PM, 06th Jan                     User                             03:49 PM, 06th Jan                   Mais                   Thank you for sharing the order d
 etails. Please allow me a moment to check this for you.           03:51 PM, 06th Jan                     User                    Ok           03:52 PM, 06th Jan                   Mais                   After checking your order, we found out that your order has been delivered completely.           03:53 PM, 06th Jan                   Mais                   Could you please check again, and please let us know that name of the missing item as it is on the site           03:53 PM, 06th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:54 PM, 06th Jan                     User                             03:55 PM, 06th Jan                     User                    Yes im sending the pic of missing item           03:55 PM, 06th Jan                     User                    This item           03:56 PM, 06th Jan                   Mais                   Please give me a minute to check.           03:56 PM, 06th Jan
                      User                    ok           03:56 PM, 06th Jan                   Mais                   Sorry for the delay, we are still checking           03:59 PM, 06th Jan                     User                    Ok           04:00 PM, 06th Jan                     User                    coz i recieve all the others           04:00 PM, 06th Jan                     User                    except this           04:00 PM, 06th Jan                   Mais                   We would like to inform you that we have processed the refund of amount KWD4.83 for the missing item on 6-1-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:02 PM, 06th Jan                     User                    they didnt give the item!           04:02 PM, 06th Jan                   Mais                   Yes please note that we have processed the refund of that item, because it is missing           04:03 PM, 06th 
 Jan                   Mais                   The amount will be appeared in your account within 7-14 days           04:03 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           04:04 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:05 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554867