Subject: Ticket Assigned - Conversation with Sonica
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:57:41 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonica Sonica                    1           03:43 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:43 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Sonica , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:43 PM, 06th Jan                     Sonica                    2           03:43 PM, 06th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:43 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:43 PM, 06th Jan                     Sonica                    2           03:43 PM, 06th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:44 PM, 06th Jan                     Sonica                    1           03:44 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:44 PM, 06th Jan                     Sonica                    [email-masked]           03:44 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:44 PM, 06th Jan                   Mais                   Hi Sonica, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:45 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:45 PM, 06th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:47 PM, 06th Jan                     Sonica                    9403612850           03:47 PM, 06th Jan                     Sonica                    This was the order number           03:47 PM, 06th Jan                     Sonica                    This was the missing product           03:48 PM, 06th Jan                     Sonica                    Refund still not credited           03:48 PM, 06th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:49 PM, 06th Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED31.50 on 12/1/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:51 PM, 06th Jan                   Mais                   In the event that the amount does not appear in your account within the specified time, please contact your bank in order to serve you fully           03:51 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:52 PM, 06th Jan                     Sonica                    The amount is still not credited  I has been more than a month           03:52 PM, 06th Jan                   Mais                   Please accept our full apology for bothering you, but please note that the amount has been refunded successfully from our end, so please contact you bank to check the refund status           03:54 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:55 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:57 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554848