Subject: Ticket Assigned - Conversation with Sirija Anwer
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:57:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sirija Anwer Sirija Anwer                    Hi           03:46 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:46 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Sirija Anwer , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:46 PM, 06th Jan                     Sirija Anwer                    2           03:46 PM, 06th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:46 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:46 PM, 06th Jan                     Sirija Anwer                    2           03:46 PM, 06th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:46 PM, 06th Jan                     Sirija Anwer                    1           03:46 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:46 PM, 06th Jan                     Sirija Anwer                    [email-masked]           03:46 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:46 PM, 06th Jan                   Mais                   Hi Sirija, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:47 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:47 PM, 06th Jan                     Sirija Anwer                    My return item still not collected           03:48 PM, 06th Jan                     Sirija Anwer                    Why this much delay ?           03:48 PM, 06th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:48 PM, 06th Jan                   Mais                   Please give me a minute to check.           03:48 PM, 06th Jan                     Sirija Anwer                    Ok           03:49 PM, 06th Jan                   Mais                   Could you please share with us the intended order number, as we are unable to determine it           03:50 PM, 06th Jan                     Sirija Anwer                    9407317958           03:50 PM, 06th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           03:52 PM, 06th Jan                     Sirija Anwer                    0558899809           03:52 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:53 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           03:53 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:55 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:57 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554846