Subject: Ticket Assigned - Conversation with Rika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:23:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rika Rika                    Hi           03:03 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:03 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Hello Rika , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:04 PM, 06th Jan                     Rika                    1           03:04 PM, 06th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:04 PM, 06th Jan                     Rika                    9408974927           03:04 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC010523000668    You can also easily track your order from My Account > Order History.             03:04 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:04 PM, 06th Jan                     Rika                    2           03:05 PM, 06th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:05 PM, 06th Jan                     Rika                    1           03:05 PM, 06th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:05 PM, 06th Jan                     Rika                    [email-masked]           03:06 PM, 06th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:06 PM, 06th Jan                     Rika                    Ya sure           03:06 PM, 06th Jan                   Mais                   Hi Rika, Good Morning. Thank you for contacting Centrepoint My name is Mais. We would be happy to help you.           03:06 PM, 06th Jan                     Rika                    Hi           03:06 PM, 06th Jan                     Rika                    Mais           03:06 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 9408974927           03:06 PM, 06th Jan                     Rika                    Yes i can't track that order           03:07 PM, 06th Jan                   Mais                   We have checked for you and found via your order tracking number that your order 9408974927 has been out for delivery on 6-1-23, and we hope it will be delivered to you as soon as possible.           03:07 PM, 06th Jan                     Rika                    I wanna know when it LL deliver           03:07 PM, 06th Jan                   Mais                   You can also track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FC010523000668           03:07 PM, 06th Jan                   Mais                   Please accept our full apology for the delay, and allow us till the end of this day so that the order can be delivered           03:07 PM, 06th Jan                   Mais                   In case you have not been contacted and the order has not been delivered within this day, please contact us again so that we can do the needful           03:08 PM, 06th Jan                     Rika                    Can you check my uploaded mobile number plz           03:08 PM, 06th Jan                     Rika                    My new number 0544425964           03:09 PM, 06th Jan                   Mais                   Please give me a minute to check.           03:09 PM, 06th Jan                   Mais                   Kindly note that the contact number which is in the order is +971528232591           03:12 PM, 06th Jan                   Mais                   Please confirm which one is the correct           03:12 PM, 06th Jan                     Rika                    No it's old           03:14 PM, 06th Jan                     Rika                    I wanna update my new this number 0544425964           03:14 PM, 06th Jan                     Rika                    071528232591 this was deactivated           03:14 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:17 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           03:17 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:20 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:23 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554734