Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:19:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello ,, i have a delay in collection of my order its now 5 working days since i ordered it and still pricessing didint receive any mails of the expecting time of delivery           02:59 PM, 06th Jan                     User                    i want to complain           02:59 PM, 06th Jan                     User                    and its the christmas eve and if i knew the order will be dealyed i ve cancelled it           03:00 PM, 06th Jan                     User                    this is un acceptable           03:00 PM, 06th Jan                     User                             03:01 PM, 06th Jan                     User                    This is the order details and i want a precised time of delivery           03:01 PM, 06th Jan                     User                    now           03:01 PM, 06th Jan                   Mais                   Dear customer, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:03 PM, 06th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:03 PM, 06th Jan                   Mais                   Please give me a minute to check.           03:03 PM, 06th Jan                     User                    Okay           03:03 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             03:06 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           03:06 PM, 06th Jan                     User                    I want a certain date           03:07 PM, 06th Jan                     User                    as if its after certain time iwill cancel it           03:07 PM, 06th Jan                     User                    i want it for the christmas eve and obviously its tonight so if imnot gonna have them today i will cancel           03:08 PM, 06th Jan                     User                    u have been very late           03:09 PM, 06th Jan                   Mais                   Please accept our full apology. We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Once we will get any update we will get back to you.           03:09 PM, 06th Jan                     User                    i have been contacting u since yestrday and no response yet!!??           03:09 PM, 06th Jan                   Mais                   Kindly accept our full apology, please be assured that we will try our best to process the order at the soonest we can           03:10 PM, 06th Jan                     User                    When os it hard to say a certain time           03:10 PM, 06th Jan                     User                    i want a certain date its unproffesional           03:11 PM, 06th Jan                   Mais                   Please accept our full apology, and make sure that we will do our best to raise out quality service and improve our performance in order to met all your wish           03:11 PM, 06th Jan                     User                    i want a certain time           03:11 PM, 06th Jan                     User                    how itsnot written will it be ready???           03:12 PM, 06th Jan                   Mais                   Please accept our full apology, and allow us the time so that we can do the needful           03:14 PM, 06th Jan                   Mais                   Knowing that you will receive a message when the order will be ready for collection           03:14 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:17 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max  Have a nice day!           03:19 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554718