Subject: Ticket Assigned - Conversation with Farzana
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:01:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farzana Farzana                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  farzana Bot:  Hi farzana, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9407640708 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509789061            02:53 PM, 06th Jan                     Farzana                    hey … i already collected my order. but still i’m getting messages to collect it from the store. so please update the status.           02:55 PM, 06th Jan                   Mais                   Hi Farzana, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you           02:55 PM, 06th Jan                   Mais                   We are sorry for the inconvenience caused and we have forwarded this information to our sore team to update the system that you have already collected your order.           02:56 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:58 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash  Have a nice day!           03:01 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554647