Subject: Ticket Assigned - Conversation with Roberto Duran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 11:01:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roberto Duran Roberto Duran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4709056546 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0105230009103     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Roberto, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you. Agent:  We can see that you have contacted us regarding your order 4709056546 Customer:  Where? Agent:  Sorry for this delay, could you please confirm your contact number and your address? Customer:  The driver refuse to bring my delivery in my room Customer:  Now he is not responding Customer:  97477446550 Customer:  Zone 74 Street 600 Building 276 Customer:  Anyone here? Agent:  Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.   Agent:  We will get in touch with you at the soonest we can Customer:  I tried to call the driver but he is not answering the phone Customer:  I tried to send him several messages but he is only “seen” in whatsapp but no reply Agent:  Please allow us the time and the courier will contact you at the soonest Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint. Have a nice day! Bot:  Before you go, would you like to rate our Customer Service Customer:  He answered Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  He is now in al shamal Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  He said i can complain and no problem Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  He is giving a bad attitude Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4709056546 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0105230009103     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:48 PM, 06th Jan                   Mais                   Hi Roberto, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:48 PM, 06th Jan                     Roberto Duran                    Your driver is extremely bad attitude           02:48 PM, 06th Jan                     Roberto Duran                    He refuse to bring my item in my room upstairs           02:49 PM, 06th Jan                     Roberto Duran                    Now i called him he said he is in al shamal           02:49 PM, 06th Jan                     Roberto Duran                    He lef           02:49 PM, 06th Jan                     Roberto Duran                    I told him i will complain him           02:49 PM, 06th Jan                     Roberto Duran                    He said ok           02:50 PM, 06th Jan                     Roberto Duran                    He is giving a bad attitude           02:50 PM, 06th Jan                     Roberto Duran                    He is making excuse for my item not to bring in my room           02:50 PM, 06th Jan                     Roberto Duran                    He was already here and refuse to go up           02:50 PM, 06th Jan                     Roberto Duran                    He said i should go down but i am doing other stiff           02:50 PM, 06th Jan                     Roberto Duran                    So?           02:51 PM, 06th Jan                     Roberto Duran                    This is his number           02:51 PM, 06th Jan                     Roberto Duran                    31580353           02:51 PM, 06th Jan                     Roberto Duran                    Anyone?           02:51 PM, 06th Jan                   Mais                   Please accept our full apology for this, we would like to inform you that we have raised the concern to the courier team in order to be fully assisted and to fix this issue at the soonest we can           02:52 PM, 06th Jan                   Mais                   We are really sorry to hear that you were not treated well by our employee. This is definitely not the experience we want our customers to have when they shop with us.           02:52 PM, 06th Jan                   Mais                   We take such matters very seriously. We have now sent the feedback to our team and they will definitely take action on the matter.           02:52 PM, 06th Jan                     Roberto Duran                    I know this is not the first time i ordered from you           02:52 PM, 06th Jan                     Roberto Duran                    You had a good service           02:53 PM, 06th Jan                     Roberto Duran                    But this particular driver is not good           02:53 PM, 06th Jan                   Mais                   Please rest assured that we will do our best to solve this issue and to not repeat such mistakes again           02:53 PM, 06th Jan                     Roberto Duran                    Thanks           02:53 PM, 06th Jan                     Roberto Duran                    I hope you can deliver today coz I will be at work tomorrow           02:54 PM, 06th Jan                   Mais                   We will do our best to deliver the order at the soonest we can           02:56 PM, 06th Jan                     Roberto Duran                    I want a disciplinary action on this particular delivery guy           02:57 PM, 06th Jan                   Mais                   Please allow us the time and we will do the needful.           02:58 PM, 06th Jan                     Roberto Duran                    Ok thanks           02:59 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           03:00 PM, 06th Jan                     Roberto Duran                    None at the moment           03:00 PM, 06th Jan                     Roberto Duran                    Thanks           03:00 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a nice day!           03:01 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554648