Subject: Ticket Assigned - Conversation with Kenneth
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 10:46:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kenneth Kenneth                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi kenneth, what do you need help with? Customer:  1 Bot:   Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  Hi kenneth, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409034025 Bot:   ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:35 PM, 06th Jan                   Mais                   Hi Kenneth, Good Morning. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           02:36 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 9409034025           02:37 PM, 06th Jan                     Kenneth                    Yes           02:37 PM, 06th Jan                     Kenneth                    That was supposed to be delivered yesterday!           02:37 PM, 06th Jan                     Kenneth                    Until now its not delivered!           02:37 PM, 06th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:38 PM, 06th Jan                   Mais                   Could you please confirm your contact number and your address?           02:40 PM, 06th Jan                     Kenneth                    0562570591           02:41 PM, 06th Jan                     Kenneth                    1607 bella rose al barsha south 2           02:41 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:42 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           02:42 PM, 06th Jan                     Kenneth                    Ok thanks           02:43 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:43 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop  Have a nice day!           02:46 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554584