Subject: Ticket Assigned - Conversation with Roberto Duran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 10:45:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roberto Duran Roberto Duran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi roberto duran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4709056546 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0105230009103     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 06th Jan                   Mais                   Hi Roberto, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:34 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 4709056546           02:34 PM, 06th Jan                     Roberto Duran                    Where?           02:34 PM, 06th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:35 PM, 06th Jan                     Roberto Duran                    The driver refuse to bring my delivery in my room           02:36 PM, 06th Jan                     Roberto Duran                    Now he is not responding           02:36 PM, 06th Jan                     Roberto Duran                    97477446550           02:38 PM, 06th Jan                     Roberto Duran                    Zone 74 Street 600 Building 276           02:38 PM, 06th Jan                     Roberto Duran                    Anyone here?           02:39 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:39 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           02:39 PM, 06th Jan                     Roberto Duran                    I tried to call the driver but he is not answering the phone           02:39 PM, 06th Jan                     Roberto Duran                    I tried to send him several messages but he is only “seen” in whatsapp but no reply           02:40 PM, 06th Jan                   Mais                   Please allow us the time and the courier will contact you at the soonest           02:40 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:43 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:44 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554578