Subject: Ticket Assigned - Conversation with Bhavika Rijhwani
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 10:31:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bhavika Rijhwani Bhavika Rijhwani                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi bhavika rijhwani, what do you need help with? Customer:  1 Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi bhavika rijhwani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408724905 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323004234     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:21 PM, 06th Jan                   Mais                   Hi Bhavika, Good Morning. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:22 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 9408724905           02:22 PM, 06th Jan                     Bhavika Rijhwani                    Hi, wanted to check my order status           02:22 PM, 06th Jan                     Bhavika Rijhwani                    when will it be delivered?           02:22 PM, 06th Jan                     Bhavika Rijhwani                    i have not received any call from delivery agent in last 2 days           02:23 PM, 06th Jan                   Mais                   Can you confirm that the correct contact number for you is: +971523809962           02:23 PM, 06th Jan                     Bhavika Rijhwani                    but every day u get message you missed your delivery           02:24 PM, 06th Jan                     Bhavika Rijhwani                    yes, this is my number           02:24 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:24 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           02:25 PM, 06th Jan                     Bhavika Rijhwani                    or else can i get drivers number           02:25 PM, 06th Jan                   Mais                   Please accept our full apology that we do not have the courier's numbers, however we will raise the issue in order to be contacted           02:26 PM, 06th Jan                   Mais                   And please accept our full apology for this delay, we will do our best to deliver your items at the soonest we can           02:26 PM, 06th Jan                     Bhavika Rijhwani                    please ensure its delivered today           02:26 PM, 06th Jan                   Mais                   please be assured that we will do our best to deliver the order at the soonest we can           02:27 PM, 06th Jan                   Mais                   Once again please accept our full apology for this delay           02:27 PM, 06th Jan                     Bhavika Rijhwani                    no problem           02:28 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:28 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           02:30 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554529