Subject: Ticket Assigned - Conversation with Rochelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 10:27:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rochelle Rochelle                    Heyy           02:16 PM, 06th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:16 PM, 06th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:16 PM, 06th Jan                     Rochelle                    1           02:16 PM, 06th Jan                    Centrepoint KW whatsapp bot                    Hello Rochelle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:16 PM, 06th Jan                     Rochelle                    1           02:16 PM, 06th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           02:16 PM, 06th Jan                     Rochelle                    8409121561           02:17 PM, 06th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             02:17 PM, 06th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:17 PM, 06th Jan                     Rochelle                    2           02:17 PM, 06th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:17 PM, 06th Jan                     Rochelle                    1           02:17 PM, 06th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           02:17 PM, 06th Jan                     Rochelle                    [email-masked]           02:17 PM, 06th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:17 PM, 06th Jan                   Mais                   Hi Rochelle, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:18 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 8409121561           02:19 PM, 06th Jan                     Rochelle                    I had entered the wrong address by mistake           02:19 PM, 06th Jan                     Rochelle                    I got a call that its on the way, but the address is wrong           02:20 PM, 06th Jan                     Rochelle                    How do i change it?           02:20 PM, 06th Jan                   Mais                   Could you please share with us the correct one?           02:20 PM, 06th Jan                     Rochelle                    https://maps.google.com/maps?q=29.330795,48.0590009           02:22 PM, 06th Jan                     Rochelle                    Does this help?           02:22 PM, 06th Jan                   Mais                   Yes sure, please confirm your contact number as well           02:22 PM, 06th Jan                     Rochelle                    99510584           02:23 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:24 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           02:24 PM, 06th Jan                     Rochelle                    Thank you for your assistance Mais.           02:25 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:25 PM, 06th Jan                     Rochelle                    No, thank you.           02:26 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:26 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554522