Subject: Ticket Assigned - Conversation with Namita - Equistore.me
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 10:06:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Namita - Equistore.me Namita - Equistore.me                    Hello           01:47 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:47 PM, 06th Jan                   MAX UAE whatsapp bot                    Hello Namita - Equistore.me , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:47 PM, 06th Jan                     Namita - Equistore.me                    2           01:48 PM, 06th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:48 PM, 06th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:48 PM, 06th Jan                     Namita - Equistore.me                    2           01:49 PM, 06th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:49 PM, 06th Jan                     Namita - Equistore.me                    1           01:49 PM, 06th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:49 PM, 06th Jan                     Namita - Equistore.me                    [email-masked]           01:49 PM, 06th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:49 PM, 06th Jan                   Mais                   Hi Namita, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:50 PM, 06th Jan                     Namita - Equistore.me                             01:50 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:50 PM, 06th Jan                     Namita - Equistore.me                             01:50 PM, 06th Jan                     Namita - Equistore.me                    I would like to return these from my last order           01:50 PM, 06th Jan                   Mais                   Please give me a minute to check.           01:52 PM, 06th Jan                   Mais                   Please confirm that you want to return these 3 items Solid V-neck Dress with Long Sleeves, Solid Wide Leg Jog Pant with Drawstring Closure and Pocket, Ribbed Crew Neck T-shirt with Short Sleeves and Tie-Ups           01:53 PM, 06th Jan                     Namita - Equistore.me                    Also these           01:53 PM, 06th Jan                   Mais                   Could you please share with us the names of the items?           01:58 PM, 06th Jan                   Mais                   We would like to inform you that a return request has been created for the products in the images from the order 9408841270 dated on 6-1-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           02:01 PM, 06th Jan                     Namita - Equistore.me                             02:01 PM, 06th Jan                     Namita - Equistore.me                    Also these           02:01 PM, 06th Jan                   Mais                   Yes, we have raised a return request for all the items in the images           02:02 PM, 06th Jan                     Namita - Equistore.me                    Thanks           02:03 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           02:04 PM, 06th Jan                     Namita - Equistore.me                    No thanks           02:06 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           02:06 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554457