Subject: Ticket Assigned - Conversation with Selvam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Jan 2023 09:59:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Selvam Selvam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rathina selvam Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  selvam Bot:  Hi selvam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409010101 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010523002498     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0542945124            01:47 PM, 06th Jan                   Mais                   Hi Selvam, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:48 PM, 06th Jan                   Mais                   We can see that you have contacted us regarding your order 9409010101           01:48 PM, 06th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           01:48 PM, 06th Jan                     Selvam                    Hi Mais           01:49 PM, 06th Jan                     Selvam                    My order should have been delivered yesterday           01:49 PM, 06th Jan                     Selvam                    But till now i did not receive it           01:50 PM, 06th Jan                     Selvam                    My mobile number is 0542945124           01:50 PM, 06th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           01:50 PM, 06th Jan                   Mais                   Could you please confirm your address as well?           01:51 PM, 06th Jan                     Selvam                    Address is flat no104, Nasser khamis al suwaidi building, al nahda street, al quasis 1           01:52 PM, 06th Jan                     Selvam                    And I'm not able to track the delivery details as well           01:53 PM, 06th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:53 PM, 06th Jan                   Mais                   You can also track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FP010523002498           01:54 PM, 06th Jan                   Mais                   We will get in touch with you at the soonest we can           01:54 PM, 06th Jan                     Selvam                    Thanks           01:55 PM, 06th Jan                     Selvam                    Will the product be delivered atleast by today?           01:55 PM, 06th Jan                   Mais                   Be assured that we will do our best to deliver the order at the soonest we can           01:56 PM, 06th Jan                     Selvam                    Thank u           01:58 PM, 06th Jan                   Mais                   Is there anything else I can assist you with?           01:58 PM, 06th Jan                     Selvam                    No           01:58 PM, 06th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           01:58 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5554428