Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:23:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:11 PM, 05th Jan                   Mais                   Hi Kevivn, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:13 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           04:13 PM, 05th Jan                     Hi                    Received a mail now that I cancelled the request           04:14 PM, 05th Jan                     Hi                    But i dint cancel my request           04:15 PM, 05th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:16 PM, 05th Jan                   Mais                   Please give me a minute to check.           04:16 PM, 05th Jan                     Hi                    Ok thanks           04:17 PM, 05th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           04:18 PM, 05th Jan                     Hi                    0507487049           04:18 PM, 05th Jan                   Mais                   We would like to inform you that a new return request has been created for the product ( from the order No. (9404920942) dated on (5-1-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           04:20 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           04:21 PM, 05th Jan                     Hi                    Ok thanks           04:22 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           04:23 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551249