Subject: Ticket Assigned - Conversation with Mevy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:23:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mevy Mevy                    Hi           04:06 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:06 PM, 05th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:06 PM, 05th Jan                     Mevy                    1           04:06 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello Mevy , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:06 PM, 05th Jan                     Mevy                    1           04:07 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           04:07 PM, 05th Jan                     Mevy                    8408237009           04:07 PM, 05th Jan                    Centrepoint KW whatsapp bot                    ? Congrats, your order is Placed   Your estimated delivery date is 01/01/2023    If you wish to cancel your order, please follow below link.  https://centrepoint.app.link/eUdL4tqalwb    You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.            04:07 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:07 PM, 05th Jan                     Mevy                    2           04:08 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:08 PM, 05th Jan                     Mevy                    1           04:08 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           04:08 PM, 05th Jan                     Mevy                    [email-masked]           04:08 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:08 PM, 05th Jan                   Mais                   Hi Mevy, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:10 PM, 05th Jan                     Mevy                    Hi           04:10 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding your order 8408237009           04:10 PM, 05th Jan                     Mevy                    When is my delivery coming please           04:10 PM, 05th Jan                     Mevy                    It was due today           04:10 PM, 05th Jan                   Mais                   We would like to inform you that the expected date of the order to be delivered is 5-1-23           04:11 PM, 05th Jan                   Mais                   So, please allow us till the end of this day so that the order can be delivered           04:12 PM, 05th Jan                     Mevy                    This is today           04:12 PM, 05th Jan                     Mevy                    But on the app, it is not showing as shipped           04:12 PM, 05th Jan                     Mevy                    So how will it come today           04:12 PM, 05th Jan                   Mais                   In case your order has not been delivered, or you have not been contacted till the end of this day, please let us know so that we can do the needful           04:12 PM, 05th Jan                     Mevy                    But I waited all day at home for the delivery           04:13 PM, 05th Jan                     Mevy                    Why would they say its coming today and then not deliver           04:13 PM, 05th Jan                     Mevy                    This is unacceptable           04:13 PM, 05th Jan                     Mevy                    I have lost a days pay           04:14 PM, 05th Jan                   Mais                   Please allow us till 9 PM so that the order can be delivered, and we are really sorry for the delay           04:14 PM, 05th Jan                   Mais                   This is definitely not the experience we wish you had when shopping on our website.           04:14 PM, 05th Jan                     Mevy                    And then what           04:14 PM, 05th Jan                     Mevy                    What if it doesn't come           04:14 PM, 05th Jan                     Mevy                    Then I will need to take another day off           04:14 PM, 05th Jan                   Mais                   Just please allow us till the end of this day and in case your item has not been delivered, simply contact us again and we will do the needful           04:15 PM, 05th Jan                     Mevy                    Please check what the status is           04:15 PM, 05th Jan                     Mevy                    Please check where it is           04:15 PM, 05th Jan                     Mevy                    What's the needful           04:15 PM, 05th Jan                     Mevy                    I will need to wait at home again           04:15 PM, 05th Jan                     Mevy                    Please check where it is now please           04:15 PM, 05th Jan                     Mevy                    Does it have an assigned driver           04:15 PM, 05th Jan                     Mevy                    Yes or no           04:15 PM, 05th Jan                     Mevy                    And please do not lie           04:15 PM, 05th Jan                   Mais                   Kindly note that you will be contacted before delivering the order, so you can arrange with the courier to deliver your item at your specified time if you were not available           04:15 PM, 05th Jan                     Mevy                    I haven't been contacted by anyone today           04:16 PM, 05th Jan                     Mevy                    So that means it's not coming           04:16 PM, 05th Jan                     Mevy                    So why does it say on the app its coming today           04:16 PM, 05th Jan                   Mais                   Kindly note that your order will be delivered today, and the courier will contact you before delivering the order           04:16 PM, 05th Jan                   Mais                   In case you were not available, you can arrange with him to deliver it at your specified time           04:17 PM, 05th Jan                     Mevy                    Please check if it has been assigned a driver           04:17 PM, 05th Jan                   Mais                   Kindly note that your order is under delivery to toy, we have checked, so please rest assured and we will contact you and deliver your order successfully           04:17 PM, 05th Jan                     Mevy                    We will see           04:18 PM, 05th Jan                   Mais                   Thanks for your patience and understanding           04:20 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           04:21 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           04:23 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551244