Subject: Ticket Assigned - Conversation with Hend Laifa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:18:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hend Laifa Hend Laifa                    Yes I am still here           04:07 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:07 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello Hend Laifa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:07 PM, 05th Jan                     Hend Laifa                    I didn’t receive a code           04:07 PM, 05th Jan                   MAX UAE whatsapp bot                    Hi Hend Laifa , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:07 PM, 05th Jan                     Hend Laifa                    1           04:07 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:07 PM, 05th Jan                     Hend Laifa                    9408220850           04:07 PM, 05th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=LM255320530    You can also easily track your order from My Account > Order History.             04:07 PM, 05th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:07 PM, 05th Jan                     Hend Laifa                    2           04:08 PM, 05th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:08 PM, 05th Jan                     Hend Laifa                    1           04:08 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your email address           04:08 PM, 05th Jan                     Hend Laifa                    [email-masked]           04:08 PM, 05th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:08 PM, 05th Jan                   Mais                   Hi Hend, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:13 PM, 05th Jan                     Hend Laifa                    Thanks           04:13 PM, 05th Jan                     Hend Laifa                    I want to follow up on my order please           04:13 PM, 05th Jan                   Mais                   Could you please confirm your contact number           04:14 PM, 05th Jan                     Hend Laifa                    0561765009           04:14 PM, 05th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:15 PM, 05th Jan                   Mais                   We will get in touch with you at the soonest we can           04:15 PM, 05th Jan                     Hend Laifa                    Thank you           04:15 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           04:15 PM, 05th Jan                     Hend Laifa                    That’s it thankssss           04:16 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           04:18 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551216