Subject: Ticket Assigned - Conversation with عرين
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 12:00:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with عرين عرين                    Hi           03:36 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:36 PM, 05th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:36 PM, 05th Jan                     عرين                    1           03:36 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello عرين , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 PM, 05th Jan                     عرين                    I can't order online           03:36 PM, 05th Jan                   MAX UAE whatsapp bot                    Hi عرين , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:36 PM, 05th Jan                     عرين                    5           03:36 PM, 05th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:36 PM, 05th Jan                     عرين                    Ok           03:36 PM, 05th Jan                   Mais                   Hi Arin, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:40 PM, 05th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:41 PM, 05th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:43 PM, 05th Jan                     عرين                    Hi Mais           03:44 PM, 05th Jan                     عرين                    Good afternoon           03:44 PM, 05th Jan                     عرين                    I am trying to purchase online           03:45 PM, 05th Jan                     عرين                    But each time it fails           03:45 PM, 05th Jan                   Mais                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           03:47 PM, 05th Jan                     عرين                             03:47 PM, 05th Jan                   Mais                   We kindly ask you to please follow the previous steps, and please let us know if the issue is still exist           03:48 PM, 05th Jan                     عرين                    I tried four times           03:48 PM, 05th Jan                     عرين                    I using a laptop, the website           03:48 PM, 05th Jan                     عرين                    Not the App           03:48 PM, 05th Jan                   Mais                   Please try clearing the cache/cookies of your browser           03:50 PM, 05th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:51 PM, 05th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           03:53 PM, 05th Jan                     عرين                    I did           03:54 PM, 05th Jan                     عرين                    But no use           03:54 PM, 05th Jan                   Mais                   Please provide us with these information: - email address :  - Country of access - type of device used - Application version. - System version           03:55 PM, 05th Jan                     عرين                    - UAE - Samsung Galaxy  - v7.53 (477) 753_12           03:57 PM, 05th Jan                   Mais                   Please be assured as we have now escalated this issue to our tech team and they are closely working on this to fix it for you.             03:58 PM, 05th Jan                   Mais                   We will get in touch with you at the soonest we can           03:58 PM, 05th Jan                     عرين                    Thank you           03:58 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:58 PM, 05th Jan                     عرين                    No           03:59 PM, 05th Jan                     عرين                    I was really looking forward buying online           03:59 PM, 05th Jan                   Mais                   We will get in touch with you through your email at the soonest we can           03:59 PM, 05th Jan                     عرين                    Thank you           03:59 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with MAx, we look forward to hearing from you soon.  Have a nice day!           04:00 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551098