Subject: Ticket Assigned - Conversation with M9
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:46:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M9 M9                    2           03:31 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:31 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello M9 , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:31 PM, 05th Jan                     M9                    2           03:31 PM, 05th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:31 PM, 05th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:31 PM, 05th Jan                     M9                    2           03:32 PM, 05th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:32 PM, 05th Jan                     M9                    1           03:32 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:32 PM, 05th Jan                     M9                    [email-masked]           03:32 PM, 05th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:32 PM, 05th Jan                   Mais                   Hi Mehsoon, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:34 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:34 PM, 05th Jan                     M9                    There is shoes which I want to return           03:34 PM, 05th Jan                     M9                    N was discussed with an agent the other day           03:34 PM, 05th Jan                     M9                    Someone did call me for pick up but I was not there at home as it was last week of December.           03:35 PM, 05th Jan                     M9                    So he told me he will come next day but next day was 31 Dec n then 1 December           03:35 PM, 05th Jan                     M9                    1 January           03:35 PM, 05th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:37 PM, 05th Jan                   Mais                   Please give me a minute to check.           03:37 PM, 05th Jan                   Mais                   Could you please share with us the order number, as we are unbale to determine it           03:39 PM, 05th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:41 PM, 05th Jan                     M9                    Ok           03:41 PM, 05th Jan                     M9                    Are you contacting us regarding this order 9595694858           03:41 PM, 05th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           03:43 PM, 05th Jan                     M9                    0554693939           03:43 PM, 05th Jan                   Mais                   We would like to inform you that a new return request has been created for the product from the order No. (9595694858) dated on (5-1-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           03:44 PM, 05th Jan                     M9                    Ok           03:45 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:45 PM, 05th Jan                     M9                    No thank you           03:45 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           03:46 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5551028