Subject: Ticket Assigned - Conversation with M.Adam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:32:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M.Adam M.Adam                    Hi           03:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:13 PM, 05th Jan                     M.Adam                    1           03:13 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello M.Adam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:13 PM, 05th Jan                     M.Adam                    1           03:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:14 PM, 05th Jan                     M.Adam                    9408027582           03:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:14 PM, 05th Jan                     M.Adam                    2           03:14 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:14 PM, 05th Jan                     M.Adam                    3           03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Hello M.Adam , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:15 PM, 05th Jan                     M.Adam                    2           03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:15 PM, 05th Jan                     M.Adam                    2           03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:15 PM, 05th Jan                     M.Adam                    1           03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:15 PM, 05th Jan                     M.Adam                    [email-masked]           03:15 PM, 05th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:15 PM, 05th Jan                     M.Adam                    ?           03:20 PM, 05th Jan                   Mais                   Hi Adam, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:20 PM, 05th Jan                     M.Adam                    Hi           03:20 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:20 PM, 05th Jan                     M.Adam                    I ordered something online but I went yesterday to alzahia centre where it supposed to collect from but wasn’t ready           03:21 PM, 05th Jan                     M.Adam                    Can u guys delivered to my home ?           03:21 PM, 05th Jan                     M.Adam                    9408027582 this is the order number           03:23 PM, 05th Jan                   Mais                   Kindly accept our full apology, that we are unable to change the delivery method of the order after it has been confirmed           03:23 PM, 05th Jan                   Mais                   However, we will raise the issue to the concerned team to process the order at the soonest we can           03:24 PM, 05th Jan                     M.Adam                    If the order will not be delivered today then I want to cancel and get my money back           03:26 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:26 PM, 05th Jan                     M.Adam                    Yes           03:26 PM, 05th Jan                   Mais                   Make sure that we will do our best to deliver the order at the soonest we can           03:28 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:30 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           03:31 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550939