Subject: Ticket Assigned - Conversation with Anu
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:16:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anu Anu                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi anu, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:59 PM, 05th Jan                     Anu                    Ok           02:59 PM, 05th Jan                     Anu                    Hi           03:02 PM, 05th Jan                   Mais                   Hi Anu, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:04 PM, 05th Jan                     Anu                    Hi           03:04 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:05 PM, 05th Jan                     Anu                    I want to return 2 items from the order           03:05 PM, 05th Jan                     Anu                             03:05 PM, 05th Jan                     Anu                             03:05 PM, 05th Jan                     Anu                    I am unable to select individual item for return           03:06 PM, 05th Jan                     Anu                    These two items i wish to return due to improper fitting           03:07 PM, 05th Jan                     Anu                    Can you take my return request for these items please and arrange a pickup for the same..??           03:08 PM, 05th Jan                     Anu                    Hi Mais are you there..??????           03:09 PM, 05th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:09 PM, 05th Jan                     Anu                    Sure           03:09 PM, 05th Jan                   Mais                   We would like to inform you that a return request for the items from the order No. (9408759830) on (5-1-23) has been created and the item will be received by Shipa's transport partner within 3-5 working days.           03:13 PM, 05th Jan                     Anu                    Thank you           03:14 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:15 PM, 05th Jan                     Anu                    All sorted           03:15 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           03:15 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550822