Subject: Ticket Assigned - Conversation with Phybglyzl Cabuco
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:15:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Phybglyzl Cabuco Phybglyzl Cabuco                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi about my cancelled items can you adds  it on again coz it says no  refundable so its a money waste,its my first to  order here please be considered,thank you Bot:  ✍️ Please enter your name Customer:  phybglyzl cabuco Bot:  Hi phybglyzl cabuco, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96599836384            02:43 PM, 05th Jan                   Mais                   Hi Phybglyzl, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:43 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:43 PM, 05th Jan                     Phybglyzl Cabuco                    Hi mais, yes coz i cancel one item on my purchase it says the amount  i  cancel is non refundable so is it possible to add on again so it not become waste           02:45 PM, 05th Jan                   Mais                   Please give me a minute to check.           02:46 PM, 05th Jan                     Phybglyzl Cabuco                    Thank you           02:46 PM, 05th Jan                     Phybglyzl Cabuco                    Or can i cancel it all without paying and purchase again           02:51 PM, 05th Jan                   Mais                   Kindly note that you have choose the payment method as a cash on delivery, then in case an item has been canceled, there is no refund is required           02:54 PM, 05th Jan                     Phybglyzl Cabuco                    Its my first to place an order here, so can you give me a chance  and put it back again so need to cancel??           02:56 PM, 05th Jan                   Mais                   Kindly note that we are unable to amend on this issue after it has been confirmed           02:57 PM, 05th Jan                     Phybglyzl Cabuco                    Then can i cancel it all without paying??           02:57 PM, 05th Jan                     Phybglyzl Cabuco                    Otherwise i will not receive that items and not to pay           02:59 PM, 05th Jan                   Mais                   In case you want to cancel it, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:00 PM, 05th Jan                     Phybglyzl Cabuco                    Okay,  cancel my all orders           03:02 PM, 05th Jan                   Mais                   Kindly not accept the delivery of your order. and then it will be canceled           03:05 PM, 05th Jan                   Mais                   Thanks for your patience and understanding           03:05 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:07 PM, 05th Jan                     Phybglyzl Cabuco                    Can you cancel it by now so i can place an order again???           03:08 PM, 05th Jan                   Mais                   Kindly note that we are unable to cancel the order right now as your items are under delivery and with the courier, however  the courier will contact you at the soonest and you can reject the order the it will be canceled           03:12 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:13 PM, 05th Jan                     Phybglyzl Cabuco                    Okay understood, thank you           03:15 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash, we look forward to hearing from you soon.  Have a nice day!           03:15 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550819