Subject: Ticket Assigned - Conversation with Mariam
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 11:01:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariam Mariam                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi mariam, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 PM, 05th Jan                     Mariam                    Ok           02:40 PM, 05th Jan                   Mais                   Hi Mariam, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:41 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:41 PM, 05th Jan                     Mariam                    I want to ask about my gift card it’s my second order           02:42 PM, 05th Jan                     Mariam                    Unopened birthday present! DOUBLE SHUKRANS & 500 BONUS SHUKRANS on 3rd purchase. Validity 09/01/23 http://m.shk.do/HI-z8rWE           02:42 PM, 05th Jan                     Mariam                    You sent me this           02:42 PM, 05th Jan                     Mariam                    And now it’s my second order after this message           02:43 PM, 05th Jan                     Mariam                    Hello           02:45 PM, 05th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:45 PM, 05th Jan                     Mariam                    Ok           02:45 PM, 05th Jan                   Mais                   Sorry for the delay, we are still checking           02:51 PM, 05th Jan                     Mariam                    Ok thank you           02:54 PM, 05th Jan                   Mais                   We kindly ask you to please get in touch with Shukran team through this email [email-masked]  or this contact number +974 4 402 4000, in order to check with them and to be fully assisted.           02:59 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           03:00 PM, 05th Jan                     Mariam                    Thank you           03:01 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           03:01 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550721