Subject: Ticket Assigned - Conversation with Saad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 10:59:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saad Saad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  saad Bot:  Hi saad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503598815            02:45 PM, 05th Jan                   Mais                   Hi Saad, Good Morning/Afternoon. Thank you for contacting us. My name is Mais. We would be happy to help you.           02:46 PM, 05th Jan                   Mais                   Hi Saad, Good Afternoon. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           02:46 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:46 PM, 05th Jan                     Saad                    Hi i rise an request to return item from my last order           02:47 PM, 05th Jan                     Saad                    And i received message confirm that delivery will come to collect           02:47 PM, 05th Jan                     Saad                    Than i received another message today for cancel return because i request           02:48 PM, 05th Jan                   Mais                   Could you please confirm if this is the intended order 9404340810?           02:48 PM, 05th Jan                     Saad                    Yes           02:48 PM, 05th Jan                     Saad                    Item is dash textured lac-up shoes           02:49 PM, 05th Jan                     Saad                             02:50 PM, 05th Jan                   Mais                   Could you please confirm your contact number?           02:50 PM, 05th Jan                     Saad                    0503598815           02:51 PM, 05th Jan                     Saad                    ???           02:54 PM, 05th Jan                   Mais                   Sorry for this delay           02:57 PM, 05th Jan                   Mais                   We would like to inform you that a new return request has been created for the product  from the order No. (9404340810) dated on (1-5-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           02:57 PM, 05th Jan                     Saad                    I received message for new return request           02:57 PM, 05th Jan                   Mais                   Knowing that you will be contacted via your contact number 503598815 before collecting the product. We kindly ask you to keep it active so that we can collect your return as soon as possible.           02:58 PM, 05th Jan                     Saad                    Thanks           02:58 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           02:58 PM, 05th Jan                     Saad                    Thanks           02:58 PM, 05th Jan                     Saad                    ??           02:58 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           02:59 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550707