Subject: Ticket Assigned - Conversation with Shady
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 10:07:20 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shady Shady                    Good afternoon           02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:00 PM, 05th Jan                     Shady                    1           02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Hello Shady , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:00 PM, 05th Jan                     Shady                    3           02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 PM, 05th Jan                     Shady                    2           02:00 PM, 05th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:00 PM, 05th Jan                     Shady                    1           02:01 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           02:01 PM, 05th Jan                     Shady                    [email-masked]           02:01 PM, 05th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:01 PM, 05th Jan                   Mais                   Hi Shady, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:02 PM, 05th Jan                     Shady                    I need to cancel this order : 8409018059           02:02 PM, 05th Jan                   Mais                   We regret to inform you that we are unable to cancel the order right now as it is under delivery to the store           02:04 PM, 05th Jan                   Mais                   However, kindly note that the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           02:04 PM, 05th Jan                     Shady                    Ok thank you           02:04 PM, 05th Jan                     Shady                    The amount will returned for my credit card           02:05 PM, 05th Jan                   Mais                   The amount will be refunded to the same card which you paid from           02:06 PM, 05th Jan                     Shady                    Ok thank you           02:06 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           02:06 PM, 05th Jan                     Shady                    No thank you           02:06 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           02:07 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550371