Subject: Ticket Assigned - Conversation with Anshu
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 10:06:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anshu Anshu                    Hi           01:45 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:46 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello Anshu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:46 PM, 05th Jan                     Anshu                    2           01:46 PM, 05th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:46 PM, 05th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:46 PM, 05th Jan                     Anshu                    2           01:46 PM, 05th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:46 PM, 05th Jan                     Anshu                    1           01:47 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:47 PM, 05th Jan                     Anshu                    [email-masked]           01:47 PM, 05th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:47 PM, 05th Jan                   Mais                   Hi Anush, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:50 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           01:51 PM, 05th Jan                     Anshu                    Hi           01:51 PM, 05th Jan                     Anshu                    I placed for return           01:51 PM, 05th Jan                     Anshu                    Still i am waiting for return           01:52 PM, 05th Jan                     Anshu                    One guy called me but he did not come for pick return item           01:53 PM, 05th Jan                   Mais                   Please give me a minute to check.           01:53 PM, 05th Jan                     Anshu                    Ok           01:53 PM, 05th Jan                   Mais                   Sorry for this delay, could you please confirm your contact number?           01:56 PM, 05th Jan                     Anshu                    0556792046           01:56 PM, 05th Jan                     Anshu                    One item only i will return           01:57 PM, 05th Jan                     Anshu                    There was no separate option so I choosed all           01:58 PM, 05th Jan                   Mais                   Could you please share with us the name of the item you want to return as it is on the site           01:59 PM, 05th Jan                     Anshu                    Ok           01:59 PM, 05th Jan                     Anshu                    Yellow one           02:00 PM, 05th Jan                   Mais                   We would like to inform you that a new return request has been created for the product from the order No. (9407429776) dated on (5-1-23) and the item will be received by the transport partner LMG within 3 to 5 working days .           02:03 PM, 05th Jan                   Mais                   Knowing that you will be contacted via your contact number 556792046 before collecting the product. We kindly ask you to keep it active so that we can collect your return as soon as possible.           02:03 PM, 05th Jan                     Anshu                    Ok           02:04 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           02:04 PM, 05th Jan                     Anshu                    Again i have to put request?           02:04 PM, 05th Jan                   Mais                   Kindly note that we have already created the return request on your behalf, and the courier will collect your item within 3-5 working days, just please allow us the time           02:05 PM, 05th Jan                     Anshu                    Ok           02:05 PM, 05th Jan                     Anshu                    Thanks           02:05 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           02:06 PM, 05th Jan                     Anshu                    Nothing           02:06 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550368