Subject: Ticket Assigned - Conversation with ?
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 09:38:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           01:26 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            01:26 PM, 05th Jan                   MAX UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:26 PM, 05th Jan                     ?                    1           01:26 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           01:26 PM, 05th Jan                     ?                    9408566988           01:27 PM, 05th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323000524    You can also easily track your order from My Account > Order History.             01:27 PM, 05th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:27 PM, 05th Jan                     ?                    2           01:27 PM, 05th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:27 PM, 05th Jan                     ?                    1           01:27 PM, 05th Jan                   MAX UAE whatsapp bot                   Please enter your email address           01:27 PM, 05th Jan                     ?                    [email-masked]           01:27 PM, 05th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:27 PM, 05th Jan                   Mais                   Dear customer, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you           01:29 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding your order 9408566988           01:29 PM, 05th Jan                     ?                    Where the hell my order is           01:30 PM, 05th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           01:32 PM, 05th Jan                   Mais                   Could you please confirm your contact number and your address?           01:32 PM, 05th Jan                     ?                    0586869824           01:32 PM, 05th Jan                     ?                    Add: Al Ravi building, flat 208, Karama Bur Dubai           01:32 PM, 05th Jan                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             01:33 PM, 05th Jan                   Mais                   We will get in touch with you at the soonest we can           01:33 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           01:35 PM, 05th Jan                     ?                    How soon I can receive           01:35 PM, 05th Jan                   Mais                   Please allow us 24 hours as maximum, and we will do our best to solve this issue at the soonest we can           01:36 PM, 05th Jan                     ?                    Ok           01:37 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           01:38 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5550225