Subject: Ticket Assigned - Conversation with Dianne Del Rosario
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 08:43:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dianne Del Rosario Dianne Del Rosario                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi dianne del rosario, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4709033240 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97477335371            12:35 PM, 05th Jan                   Mais                   Hi Dianne, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:36 PM, 05th Jan                   Mais                   We can see that you have contacted us regarding your order 4709033240           12:36 PM, 05th Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4709033240) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4709033250).   The payment has been captured only once from your account which is for the new successfully placed order.           12:39 PM, 05th Jan                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:39 PM, 05th Jan                   Mais                   Is there anything else I can assist you with?           12:42 PM, 05th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           12:43 PM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5549901