Subject: New Reply Received - ORDER NUMBER Order #9407645397, WORONG PRODUCT DELIVERED AND COLLECTED FROM STORE
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 08:34:22 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  ORDER NUMBER Order #9407645397, WORONG PRODUCT DELIVERED AND COLLECTED FROM STORE  Ticket comment <div dir="auto">9 days have gone, have made so many calls to you, but no one has came to pick up the wrongly delivered item</div>
<div dir="auto">your customer service is pathetic</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 28/12/2022  10:23 pm  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5517361] - ORDER NUMBER Order #9407645397, WORONG PRODUCT DELIVERED AND COLLECTED FROM STORE </div>
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<div dir="ltr">Hi Tafweez,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, As we can see the return request has been already created for the item.</div>
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<div dir="ltr">Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971502308915. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr" style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5517361