Subject: Note Added - [#5087216] بخصوص طلب 9588856299
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Jan 2023 06:50:28 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5087216    Subject:  بخصوص طلب 9588856299   Requester: Tolikids.com    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM97AFEB9823CF46C0B3F49371D2B5011C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish</span></a>
<a id="OWAAM07415D4074394C77B21D42BC7DAC9933" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Since the amount is 732 Dhs, it’s important for us to go into detail.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Did we checked CCTV footage to understand as how many pieces has been packed against this order?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer ordered 21 pieces of Pyjama sets but unfortunately claim is only 1 got delivered.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can we please check CCTV footage on priority &amp; close this asap.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM3ED7F666ADDC49118918E7FE5D975124" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please mention to customer that we will share the update on this case by tomorrow for sure.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 4 January 2023 4:32 PM<br>
<b>To:</b> Ashish Karini &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;; Gobinda Khatri &lt;[email-masked]&gt;; Thamilalagan M &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5087216] - بخصوص طلب 9588856299</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMD377EA11EAD44CC2AF163E69215D3497" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder for approval.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODY4OTQxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GFvqC5cTSMHN-7ee2jG5DHhrehbHwp1O7KwQN3xCJ4A" data-id="2044008689417" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry
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<b>Sent:</b> Wednesday, December 21, 2022 7:00 PM<br>
<b>To:</b> Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gobinda Khatri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thamilalagan M &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5087216] - بخصوص طلب 9588856299</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM236F914193254CE99DEB5D8580FC3A7F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Reminder for approval, customer still insisting items not received.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODY4OTQxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GFvqC5cTSMHN-7ee2jG5DHhrehbHwp1O7KwQN3xCJ4A" data-id="2044008689417" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 23, 2022 4:56 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gobinda Khatri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thamilalagan M &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5087216] - بخصوص طلب 9588856299</span>
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<div class="MsoNormal"><span lang="EN-US">Hi Ankur</span></div>
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<div class="MsoNormal"><span lang="EN-US">Only 1 container is associated with this order and we have delivered the pckage in its as is received condition. How come its possible that items are missing from it if FC packed everything.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="color:black">Regards</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="color:black">Ashish Kumar Karini</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Manager – Ecommerce Operations</span></div>
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<div class="MsoNormal"><span lang="EN-US">Mob - 971 525585024 , Dir – 971 45174474</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 23, 2022 4:51 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5087216] - بخصوص طلب 9588856299</span>
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<div class="MsoNormal"><span lang="EN-US">++<a id="OWAAM5735B750262A419EB99D84DC2E78BB65" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish Karini</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Hi Ashish,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please update on below issue. </span></div>
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<div class="MsoNormal"><span lang="EN-US">Items worth is Aed 732</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 23 November 2022 10:45 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5087216] - بخصوص طلب 9588856299</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hope you are doing well. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">With reference to the order number: 9588856299 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">AWB: FP100422001336 </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Order has been marked as delivered and customer is reporting not receiving this order only on item (163672910) all 20 remaining items are not received.
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We have already checked with courier and WH as per them order has been delivered</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We re-confirm with the customer but he denied. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">The customer contacted us regarding this issue on 2 Nov 2022. We re-confirm on  21 Nov 2022  . </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer is shopping with us since 9/15/22  and has 25 completed. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">The order against which customer is denying receiving is worth AED 731.69. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Kindly provide us a refund approval for this so we can close this case asap. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Thank you for your help! </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">CS Regards, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Bahashwan.</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Wed, 2 Nov at 1:31 PM
<span class="separator">, Tolikids.com &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">مرحبا،<br>
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اتصل بكم بخصوص القطع المفقودة في طلب رقم 9588856299<br>
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يرجي الافادة<br>
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مع الشكر</span></div>
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