Subject: Ticket Assigned - Conversation with Sanaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 16:19:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sanaa Sanaa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sanaa Bot:  Hi sanaa, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi! Your order number 4708696894 is out for delivery. Track at https://shkrn.app.link/1TDFbXG9iwb Stay Happy Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4708696894 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0103230006743     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466885626            08:02 PM, 04th Jan                   Mais                   Hi Sanaa, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:02 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding your order 4708696894           08:02 PM, 04th Jan                   Mais                   We have checked for you and found via your order tracking number that your order (4708696894) has been out for delivery on (Jan 4\23), and we hope it will be delivered to you as soon as possible.           08:03 PM, 04th Jan                     Sanaa                    Hi there, i am still waiting on my order, has been out for delivery since yesterday after saying it will be same day delivery           08:03 PM, 04th Jan                     Sanaa                    Apparently attempting delivery at 3am?           08:03 PM, 04th Jan                     Sanaa                    It has been out for delivery since yesterday and still not received           08:03 PM, 04th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay. This is definitely not the experience we wish you had when shopping on our website.           08:04 PM, 04th Jan                     Sanaa                    App states it will be same day delivery           08:04 PM, 04th Jan                   Mais                   Please allow us till 9 PM as a maximum so that the order can be delivered           08:04 PM, 04th Jan                     Sanaa                    But it should have been delivered           08:04 PM, 04th Jan                     Sanaa                    Driver always rings few hrs beforw           08:05 PM, 04th Jan                     Sanaa                    I am sure it will not arrive today           08:05 PM, 04th Jan                   Mais                   I am totally understand you and we are really sorry for this delay           08:05 PM, 04th Jan                   Mais                   Please allow us the time and we will deliver your order successfully           08:05 PM, 04th Jan                     Sanaa                    That doesn't fill me with hope           08:05 PM, 04th Jan                     Sanaa                    "Allow us time" does not tell me when it will come           08:06 PM, 04th Jan                     Sanaa                    I ordered them due to the false hope of having same delivery otherwise I would have gone to store, i have ordered tights because its cold for school and now we still dnt have 2 days later           08:07 PM, 04th Jan                     Sanaa                    I need u to find out where my order is please and why it has still not arrrives and when it will be coming exactly           08:08 PM, 04th Jan                     Sanaa                    I also want to make a complaint because i am not happy           08:08 PM, 04th Jan                     Sanaa                    ?           08:09 PM, 04th Jan                     Sanaa                    Any response please?           08:10 PM, 04th Jan                   Mais                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           08:11 PM, 04th Jan                   Mais                   Make sure that we will try our best to deliver the order at the soonest we can, just please allow us the time           08:11 PM, 04th Jan                     Sanaa                    This really isn't helpful           08:11 PM, 04th Jan                     Sanaa                    How can i log a complaint please           08:11 PM, 04th Jan                   Mais                   Kindly note that we will raise the complaint on your behalf to the concerned team in order to not repeat such mistakes gain and to be fully assisted           08:12 PM, 04th Jan                     Sanaa                    I would like a complaint number to follow up           08:13 PM, 04th Jan                   Mais                   Kindly note that once chat will be resolved you will be notified with your complaint number on your email.           08:16 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           08:17 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           08:19 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547710