Subject: Ticket Assigned - Conversation with Sooraj S Nair
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 16:00:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sooraj S Nair Sooraj S Nair                    Hai           07:51 PM, 04th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:51 PM, 04th Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:51 PM, 04th Jan                     Sooraj S Nair                    1           07:51 PM, 04th Jan                    Centrepoint KW whatsapp bot                    Hello Sooraj S Nair , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:51 PM, 04th Jan                     Sooraj S Nair                    3           07:52 PM, 04th Jan                    Centrepoint KW whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:52 PM, 04th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:52 PM, 04th Jan                     Sooraj S Nair                    2           07:52 PM, 04th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:52 PM, 04th Jan                     Sooraj S Nair                    1           07:52 PM, 04th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           07:52 PM, 04th Jan                     Sooraj S Nair                    [email-masked]           07:53 PM, 04th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:53 PM, 04th Jan                   Mais                   Hi Sooraj, Good evening. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           07:53 PM, 04th Jan                     Sooraj S Nair                    Ok           07:54 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           07:54 PM, 04th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:56 PM, 04th Jan                     Sooraj S Nair                    On 28th December I Oder a product, payement method was cash on delivery I choosed after receiving my Oder  I paid the amount by hand but that the Oder was not suitable for me because it is very big in size           07:56 PM, 04th Jan                     Sooraj S Nair                    So i return that product           07:56 PM, 04th Jan                     Sooraj S Nair                    What about my money           07:57 PM, 04th Jan                     Sooraj S Nair                    Today evening I return that product still yet I didn’t receive my money           07:57 PM, 04th Jan                     Sooraj S Nair                    I’m a expat I don’t have any local bank account in kuwait           07:58 PM, 04th Jan                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           07:59 PM, 04th Jan                   Mais                   Once the refund is processed the amount you paid to your My Credit on the app           07:59 PM, 04th Jan                     Sooraj S Nair                    Ok           07:59 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           07:59 PM, 04th Jan                     Sooraj S Nair                    No           08:00 PM, 04th Jan                     Sooraj S Nair                    Thank you           08:00 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           08:00 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547589