Subject: Ticket Assigned - Conversation with Amna
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:41:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amna Amna                    Hello I want to cancel my order           07:33 PM, 04th Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:33 PM, 04th Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:33 PM, 04th Jan                     Amna                    1           07:34 PM, 04th Jan                   MAX KW Whatsapp BOT                    Hello Amna , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:34 PM, 04th Jan                     Amna                    2           07:34 PM, 04th Jan                   MAX KW Whatsapp BOT                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 1803316 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:34 PM, 04th Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 04th Jan                     Amna                    2           07:34 PM, 04th Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 04th Jan                     Amna                    1           07:35 PM, 04th Jan                   MAX KW Whatsapp BOT                   Please enter your email address           07:35 PM, 04th Jan                     Amna                    [email-masked]           07:35 PM, 04th Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:35 PM, 04th Jan                   Mais                   Hi Amna, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           07:36 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           07:36 PM, 04th Jan                     Amna                    I want to cancel my order           07:36 PM, 04th Jan                     Amna                             07:36 PM, 04th Jan                     Amna                    The order is still processing I want to cancel it           07:37 PM, 04th Jan                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           07:37 PM, 04th Jan                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:37 PM, 04th Jan                     Amna                    Ok thanks           07:38 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           07:40 PM, 04th Jan                     Amna                    No thanks           07:40 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           07:40 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547493