Subject: Ticket Assigned - Conversation with راشد
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:08:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with راشد راشد                    Hello           06:34 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:34 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello راشد , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:34 PM, 04th Jan                     راشد                    1           06:34 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:34 PM, 04th Jan                     راشد                    9408507601           06:35 PM, 04th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC010323000980    You can also easily track your order from My Account > Order History.             06:35 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:35 PM, 04th Jan                     راشد                    2           06:35 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:35 PM, 04th Jan                     راشد                    1           06:35 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:35 PM, 04th Jan                     راشد                    [email-masked]           06:35 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:35 PM, 04th Jan                   Mais                   Hi Rashed, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           06:36 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding your order 9408507601           06:37 PM, 04th Jan                     راشد                    I need help           06:37 PM, 04th Jan                   Mais                   Yes please let us know your query and we will assist you further           06:38 PM, 04th Jan                     راشد                    He so late           06:38 PM, 04th Jan                     راشد                    I contact him and he not responding           06:39 PM, 04th Jan                   Mais                   Please accept our full apology for the delay, and make sure that we will do our best to deliver your items at the soonest we can           06:39 PM, 04th Jan                   Mais                   Kindly allow us the time an the courier partner will contact you again           06:39 PM, 04th Jan                     راشد                    He said he will be 11pm but I will to work           06:39 PM, 04th Jan                     راشد                    Please tell him to deliver it now           06:40 PM, 04th Jan                   Mais                   Kindly allow us till 9 PM so that the order can be delivered, and in case your items have not been delivered till that time, please contact us again and we will do the needful.           06:40 PM, 04th Jan                     راشد                    Please tell to deliver it now at this time           06:41 PM, 04th Jan                   Mais                   We will raise your issue to the courier team in order to be fully assisted           06:41 PM, 04th Jan                     راشد                    OK           06:42 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:42 PM, 04th Jan                     راشد                    did you contact him           06:43 PM, 04th Jan                   Mais                   Please allow us the time so that we can raise the issue           06:43 PM, 04th Jan                   Mais                   Please rest assured that we will try our best to deliver the order at the soonest we can           06:43 PM, 04th Jan                     راشد                    When will he deliver the order           06:44 PM, 04th Jan                   Mais                   Kindly note that we are unable to determine a specified time, but please allow us till 9 PM as a maximum           06:45 PM, 04th Jan                     راشد                    OK I understand but when will my order arrive           06:46 PM, 04th Jan                     راشد                    Hello           06:48 PM, 04th Jan                   Mais                   Your order will be delivered today, just please allow us the time           06:48 PM, 04th Jan                     راشد                    Which time?           06:48 PM, 04th Jan                     راشد                    I want my order to be cancelled           06:49 PM, 04th Jan                   Mais                   Kindly accept our full apology that we are unable to determine a specified hour to delivering the order           06:49 PM, 04th Jan                   Mais                   In case you want to cancel the order, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:50 PM, 04th Jan                     راشد                    OK you tell him that           06:51 PM, 04th Jan                   Mais                   Could you please confirm your wish about receiving or canceling the order?           06:53 PM, 04th Jan                     راشد                    Canceling because it's took too long           06:54 PM, 04th Jan                     راشد                    Cancel the order           06:55 PM, 04th Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:56 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:58 PM, 04th Jan                     راشد                    Cancel the order please and tell the deliver don't come           06:59 PM, 04th Jan                   Mais                   Please allow us the time and we will do the needful           06:59 PM, 04th Jan                     راشد                    Answer the question did you cancel the order           07:00 PM, 04th Jan                     راشد                    ?           07:00 PM, 04th Jan                   Mais                   Kindly note that we are unable to cancel the order right now as it is under delivery and it is with the courier, however we will raise your query to the concerned team in order to cancel the order and to be fully assisted           07:02 PM, 04th Jan                     راشد                    So did you cancel the order           07:02 PM, 04th Jan                     راشد                    ?           07:02 PM, 04th Jan                   Mais                   Please allow us the time so that we can raise the issue and then the order will be canceled           07:03 PM, 04th Jan                     راشد                    Which time bro you literally said           07:04 PM, 04th Jan                     راشد                    Bro just cancel the order and leave me           07:05 PM, 04th Jan                   Mais                   Kindly note that we will do the needful, just please allow us the time so that we can raise this and assist you to the fullest           07:05 PM, 04th Jan                     راشد                    Leave me alone           07:06 PM, 04th Jan                   Mais                   Please accept our full apology for bothering you, make sure that we will do the needful at the soonest we can           07:06 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           07:08 PM, 04th Jan                     راشد                    This is the worst so far           07:08 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547311