Subject: Ticket Assigned - Conversation with Sonu
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:01:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sonu                    Hello           06:49 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:49 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Sonu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:49 PM, 04th Jan                     Sonu                    2           06:49 PM, 04th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:49 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 04th Jan                     Sonu                    2           06:49 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 04th Jan                     Sonu                    1           06:49 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:49 PM, 04th Jan                     Sonu                    [email-masked]           06:49 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:49 PM, 04th Jan                   Mais                   Hi Sonu, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           06:50 PM, 04th Jan                     Sonu                    Hi miss           06:50 PM, 04th Jan                     Sonu                    Mias           06:50 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           06:50 PM, 04th Jan                     Sonu                    My return is not yet picked up           06:50 PM, 04th Jan                     Sonu                    It’s been 3 days I guess           06:50 PM, 04th Jan                     Sonu                    Can you check           06:51 PM, 04th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:51 PM, 04th Jan                   Mais                   Sorry for the delay, we are still checking           06:55 PM, 04th Jan                     Sonu                    Ok           06:55 PM, 04th Jan                   Mais                   We have checked for you and found by your return tracking number (RP010123000724) that an attempt will be made to collect the items on (Jan 4\23) and you will be contacted on (+971529698746). We hope they will be collected as soon as possible.           06:55 PM, 04th Jan                     Sonu                    When can I expect it to get picked up           06:55 PM, 04th Jan                     Sonu                    423           06:56 PM, 04th Jan                   Mais                   Please allow us till 9 PM as a maximum           06:58 PM, 04th Jan                     Sonu                    ?ok           06:58 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           07:00 PM, 04th Jan                     Sonu                    No thanks           07:00 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           07:00 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547270