Subject: Ticket Assigned - Conversation with Hafiz Muhammad Usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:00:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hafiz Muhammad Usman Hafiz Muhammad Usman                    Hi           06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello Hafiz Muhammad Usman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:49 PM, 04th Jan                     Hafiz Muhammad Usman                    1           06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:49 PM, 04th Jan                     Hafiz Muhammad Usman                    9408209770           06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC123122002360    You can also easily track your order from My Account > Order History.             06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 04th Jan                     Hafiz Muhammad Usman                    2           06:49 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:49 PM, 04th Jan                     Hafiz Muhammad Usman                    1           06:50 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:50 PM, 04th Jan                     Hafiz Muhammad Usman                    [email-masked]           06:50 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:50 PM, 04th Jan                     Hafiz Muhammad Usman                    I didn't receive my order till now and its third day. Kindly cancel my order. I don't need it anymore.           06:51 PM, 04th Jan                   Mais                   Hi Hafiz, Good evening. Thank you for contacting Centrepoint team My name is Mais. We would be happy to help you.           06:53 PM, 04th Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           06:53 PM, 04th Jan                   Mais                   Please give me a minute to check.           06:53 PM, 04th Jan                     Hafiz Muhammad Usman                    I didn't receive my order till now and its third day. Kindly cancel my order. I don't need it anymore.           06:54 PM, 04th Jan                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:56 PM, 04th Jan                     Hafiz Muhammad Usman                    Sure           06:56 PM, 04th Jan                     Hafiz Muhammad Usman                    Thanks for that worst first and last experience with centrepoint.           06:57 PM, 04th Jan                   Mais                   Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           06:58 PM, 04th Jan                     Hafiz Muhammad Usman                    ?           06:59 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:59 PM, 04th Jan                     Hafiz Muhammad Usman                    No Thanks           07:00 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           07:00 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547264