Subject: Ticket Assigned - Conversation with SaLiM
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 14:32:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SaLiM SaLiM                    Hi           06:18 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:18 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:18 PM, 04th Jan                     SaLiM                    1           06:19 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello SaLiM , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:19 PM, 04th Jan                     SaLiM                    3           06:19 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            06:19 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:19 PM, 04th Jan                     SaLiM                    I need clarification           06:19 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:19 PM, 04th Jan                     SaLiM                    2           06:19 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:19 PM, 04th Jan                     SaLiM                    1           06:20 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:20 PM, 04th Jan                     SaLiM                    [email-masked]           06:20 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:20 PM, 04th Jan                     SaLiM                    Thanks           06:20 PM, 04th Jan                   Mais                   Hi Salim, Good evening. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           06:21 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:21 PM, 04th Jan                     SaLiM                    Thank you           06:21 PM, 04th Jan                     SaLiM                    There were two orders which was canceled. The refund was AED 80 which was mentioned in the app. However I just received AED 45.87 to my account           06:22 PM, 04th Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:25 PM, 04th Jan                   Mais                   We would like to inform you that we have processed the refund of amount AED34.16 on 1/3/23  and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:30 PM, 04th Jan                     SaLiM                    Noted           06:31 PM, 04th Jan                     SaLiM                    Thank you           06:31 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:31 PM, 04th Jan                     SaLiM                    No           06:31 PM, 04th Jan                     SaLiM                    Thanks           06:31 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           06:31 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547096