Subject: Ticket Assigned - Conversation with راشد
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 14:31:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with راشد راشد                    Hi           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:09 PM, 04th Jan                     راشد                    1           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello راشد , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:09 PM, 04th Jan                     راشد                    1           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:09 PM, 04th Jan                     راشد                    9408507601           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC010323000980    You can also easily track your order from My Account > Order History.             06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:09 PM, 04th Jan                     راشد                    2           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:09 PM, 04th Jan                     راشد                    1           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:09 PM, 04th Jan                     راشد                    [email-masked]           06:09 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:09 PM, 04th Jan                   Mais                   Hi Rashed, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           06:10 PM, 04th Jan                   Mais                   We can see that you have contacted us regarding your order 9408507601           06:10 PM, 04th Jan                   Mais                   We would like to inform you that your order id out for delivery today on 4-1-23 and it will be delivered at the soonest           06:11 PM, 04th Jan                   Mais                   Please allow us till 9 PM as a maximum so that the order can be delivered           06:11 PM, 04th Jan                   Mais                   Knowing that you will be contacted before delivering the order, so please keep your contact number active so that we can deliver your items successfully.           06:11 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:12 PM, 04th Jan                     راشد                    I send him the location and he not responding           06:13 PM, 04th Jan                     راشد                    ?           06:13 PM, 04th Jan                   Mais                   We are really sorry for the delay, kindly allow us the time and the courier partner will contact you again and arrange with you           06:13 PM, 04th Jan                     راشد                    Please call him and tell him           06:14 PM, 04th Jan                     راشد                    I have one request           06:14 PM, 04th Jan                   Mais                   Sure, please allow us the time and the courier will contact you ASAP           06:14 PM, 04th Jan                     راشد                    can you cancel an item just one item the sunglasses           06:15 PM, 04th Jan                   Mais                   We regret to inform you that it is not possible to modify the order or cancel any products after it has been confirmed and shipped           06:16 PM, 04th Jan                     راشد                    Just one item please           06:17 PM, 04th Jan                   Mais                   We are really sorry that we are unable to cancel any product after it has been shipped however please contact us again after receiving the order and we will arrange a return process for the item           06:17 PM, 04th Jan                     راشد                    Can you do it now           06:18 PM, 04th Jan                   Mais                   Kindly note that we are unable to arrange a collection process before delivering the order, please allow us the time to deliver your items successfully, and then we will assist you to the fullest           06:19 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:20 PM, 04th Jan                     راشد                    No did you contact the delivery           06:22 PM, 04th Jan                   Mais                   Kindly allow us the time and the courier will contact you and deliver your order successfully           06:26 PM, 04th Jan                     راشد                    It been 2 hours           06:27 PM, 04th Jan                     راشد                    And he didn't contact me           06:27 PM, 04th Jan                   Mais                   We are really sorry for the delay, please allow us sometime and make sure that the courier will contact you and deliver your order successfully           06:28 PM, 04th Jan                   Mais                   In case you have faced any issue, please get back to us so that we can do the needful           06:28 PM, 04th Jan                     راشد                    ok           06:29 PM, 04th Jan                   Mais                   Is there anything else I can assist you with?           06:29 PM, 04th Jan                     راشد                    No           06:29 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           06:30 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547093