Subject: Ticket Assigned - Conversation with Hi
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 12:19:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566043235            04:06 PM, 04th Jan                     Hi                    Ok           04:07 PM, 04th Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           04:07 PM, 04th Jan                     Hi                    I want return my order some item           04:07 PM, 04th Jan                     Hi                    Return request not showing           04:08 PM, 04th Jan                   Mais                   could you please share with us the names of the items you want to return as they are on the site so that we can check for you further           04:08 PM, 04th Jan                     Hi                    4 T shirts           04:09 PM, 04th Jan                     Hi                    T-shirts 4pcs           04:09 PM, 04th Jan                   Mais                   please share with us the name of the items as they are on the site           04:09 PM, 04th Jan                     Hi                    8408839253           04:10 PM, 04th Jan                     Hi                    Order number           04:10 PM, 04th Jan                   Mais                   Yes, kindly note that there are many T-shirts in your order, so please provide us with images about them or their names so that we can do the needful           04:12 PM, 04th Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:13 PM, 04th Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           04:16 PM, 04th Jan                   Mais                   Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (1803316) to book an appointment to receive the product to be returned.  2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (https://www.maxfashion.com/), and choosing the products that you want to return. 3- You can visit the nearest (Max) branch and return the product to the branch.           04:19 PM, 04th Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5546344