Subject: New Reply Received - Credit not recd
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 11:27:36 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Credit not recd  Ticket comment <div>Yes refund received 
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, January 4, 2023 3:21:32 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Credit not recd
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5535494</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5535494<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mais Hasan : </div>
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<div dir="ltr">Hi Tasnim​,</div>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused ​and for the delay.</div>
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<div dir="ltr">Regarding the refund of the order 9402064267, we would like to inform you that we have processed it successfully from our end, and in case the amount has not been appeared in your account we request you to raise objection to your bank and they
 will check &amp; assist you about the refund.</div>
<div dir="ltr">​</div>
<div dir="ltr">Once again please accept our full apology, and thanks for your patient and understanding.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5535494