Subject: Ticket Assigned - Conversation with Jabin?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 16:07:53 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jabin? Jabin?                    2           07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Jabin? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:33 PM, 03rd Jan                     Jabin?                    Cant get order status           07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hi Jabin? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:33 PM, 03rd Jan                     Jabin?                    1           07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:33 PM, 03rd Jan                     Jabin?                    9408266674           07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it.   You can also easily track your order from My Account > Order History.            07:33 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 03rd Jan                     Jabin?                    2           07:34 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:34 PM, 03rd Jan                     Jabin?                    1           07:34 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           07:34 PM, 03rd Jan                     Jabin?                    [email-masked]           07:34 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:34 PM, 03rd Jan                   Mais                   Hi Jabin, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           07:38 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408266674           07:38 PM, 03rd Jan                     Jabin?                    Yes           07:40 PM, 03rd Jan                     Jabin?                    I can’t return my product           07:40 PM, 03rd Jan                     Jabin?                    One has delivared today           07:41 PM, 03rd Jan                   Mais                   could you please share with us the name of the item you want to return as it is on the site           07:41 PM, 03rd Jan                     Jabin?                    But I am not satisfied with that           07:41 PM, 03rd Jan                     Jabin?                    Monkey print 5 peice tableware set           07:42 PM, 03rd Jan                     Jabin?                    This one           07:42 PM, 03rd Jan                   Mais                   we can arrange a collection process from our end, could you please confirm your wish about this?           07:44 PM, 03rd Jan                     Jabin?                    Yes I want to return that one           07:45 PM, 03rd Jan                     Jabin?                             07:48 PM, 03rd Jan                   Mais                   we have created a return request for the item, and the courier will collect it within 3-5 working days           07:48 PM, 03rd Jan                     Jabin?                    Then its cash           07:48 PM, 03rd Jan                   Mais                   kindly note that the amount will be refunded as an online voucher           07:48 PM, 03rd Jan                     Jabin?                    Pls refund on account           07:49 PM, 03rd Jan                   Mais                   kindly note that we are unable to refund the amount in your account as you have paid cash, in case you want to receive the amount cash, you can return the item to the nearest store to you           07:52 PM, 03rd Jan                   Mais                   so please confirm your wish           07:52 PM, 03rd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:53 PM, 03rd Jan                     Jabin?                    Not able to transfer           07:54 PM, 03rd Jan                     Jabin?                    On account           07:54 PM, 03rd Jan                   Mais                   please accept our full apology that we are unable to refund the amount to your account           07:54 PM, 03rd Jan                     Jabin?                    Ok           07:55 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           07:55 PM, 03rd Jan                     Jabin?                    Where is the Nearest store to me           07:56 PM, 03rd Jan                   Mais                   we kindly ask you to please visit this link https://www.maxfashion.in/in/en/storelocator in order to find all the stores with all the details           07:57 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           07:59 PM, 03rd Jan                     Jabin?                    Ok           08:00 PM, 03rd Jan                     Jabin?                    Then           08:00 PM, 03rd Jan                     Jabin?                    Please refund as online voucher           08:00 PM, 03rd Jan                   Mais                   we have created the return request and the refund will be processed after collecting the item           08:01 PM, 03rd Jan                     Jabin?                    How to use tha online voucher on next purchase           08:02 PM, 03rd Jan                   Mais                   kindly note that we will send you all the details once the refund will be processed, like the voucher code, and the expiry date, however you can use it with your future purchases on MAX site.           08:04 PM, 03rd Jan                   Mais                   We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.           08:05 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           08:06 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           08:07 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542730