Subject: Ticket Assigned - Conversation with AA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 15:54:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AA AA                    Hello i ordered few things and one item was missing from my order           07:34 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:34 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello AA , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:34 PM, 03rd Jan                     AA                    A           07:34 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hi AA , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            07:34 PM, 03rd Jan                     AA                    5           07:34 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:34 PM, 03rd Jan                     AA                    Hello i ordered few things and one item was missing from my order           07:34 PM, 03rd Jan                     AA                             07:37 PM, 03rd Jan                     AA                             07:37 PM, 03rd Jan                     AA                    Only this item is missing           07:37 PM, 03rd Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:40 PM, 03rd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:40 PM, 03rd Jan                   Mais                   After checking your order, we found out that your order has been delivered completely,           07:43 PM, 03rd Jan                   Mais                   could you please check again?           07:43 PM, 03rd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:45 PM, 03rd Jan                   Mais                   I have not received a response from you still, please confirm if we are still connected?           07:46 PM, 03rd Jan                     AA                    No dear haven’t received this item           07:47 PM, 03rd Jan                   Mais                   Please give me a minute to check.           07:51 PM, 03rd Jan                   Mais                   we would like to inform you that we have processed the refund of the missing item, as a compensation from our end           07:52 PM, 03rd Jan                   Mais                   and we are really sorry for this mistake           07:52 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           07:52 PM, 03rd Jan                     AA                    Thank you           07:53 PM, 03rd Jan                     AA                    No that’s all           07:53 PM, 03rd Jan                     AA                    Good night           07:53 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           07:54 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542649