Subject: Ticket Assigned - Conversation with mza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 14:21:01 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mza mza                    hello good evening           05:57 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:57 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:57 PM, 03rd Jan                     mza                    1           05:57 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Mza , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:57 PM, 03rd Jan                     mza                    i           05:57 PM, 03rd Jan                     mza                    1           05:57 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hi Mza , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:57 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:57 PM, 03rd Jan                     mza                    1           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:58 PM, 03rd Jan                     mza                    1           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:58 PM, 03rd Jan                     mza                    FP010223003347           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:58 PM, 03rd Jan                     mza                    1           05:58 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:58 PM, 03rd Jan                     mza                    9408542019           05:59 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223003347    You can also easily track your order from My Account > Order History.             05:59 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:59 PM, 03rd Jan                     mza                    2           06:00 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:00 PM, 03rd Jan                     mza                    1           06:00 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:00 PM, 03rd Jan                     mza                    [email-masked]           06:01 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:01 PM, 03rd Jan                     mza                    whatsapp?           06:04 PM, 03rd Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           06:04 PM, 03rd Jan                     mza                    good evening, i would like to know if my order 9408542019 will be coming today           06:05 PM, 03rd Jan                     mza                    is it coming today           06:09 PM, 03rd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:09 PM, 03rd Jan                     mza                    alright           06:09 PM, 03rd Jan                   Mais                   We have checked for you and found via your order tracking number that your order (9408542019 ) has been out for delivery on (Jan 3\23), and we hope it will be delivered to you as soon as possible.           06:09 PM, 03rd Jan                     mza                    will it come today?           06:10 PM, 03rd Jan                     mza                    ??           06:12 PM, 03rd Jan                   Mais                   we will do our best to deliver the order at the soonest we can, just please allow us till 9 PM as a maximum           06:13 PM, 03rd Jan                   Mais                   and in case you have faced any issue, please let us know so that we can do the needful           06:13 PM, 03rd Jan                     mza                    its alright but i need it as soon as possible           06:13 PM, 03rd Jan                   Mais                   we will deliver the order as soon as we can           06:14 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           06:16 PM, 03rd Jan                     mza                    deliver before january 5 please           06:16 PM, 03rd Jan                   Mais                   make sure that we will deliver the order at the soonest we can, as your order is on it's way to you           06:17 PM, 03rd Jan                     mza                    alright thank you, enjoy your evening           06:17 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           06:18 PM, 03rd Jan                     mza                    no thank you           06:18 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542106