Subject: Ticket Assigned - Conversation with Paulo
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 14:14:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Paulo Paulo                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi paulo, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9408522912 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:57 PM, 03rd Jan                   Mais                   Hi Paulo, Good evening. Thank you for contacting Splash team. My name is Mais. We would be happy to help you.           05:59 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408522912           05:59 PM, 03rd Jan                     Paulo                    yes           05:59 PM, 03rd Jan                     Paulo                    expected today ready for pick up           06:00 PM, 03rd Jan                     Paulo                    but still not moving??           06:00 PM, 03rd Jan                   Mais                   we would like to inform you that the expected date of the order to be ready for collection is 3-1-23           06:01 PM, 03rd Jan                   Mais                   so please allow us till the end of this day           06:01 PM, 03rd Jan                   Mais                   and you will receive a message when the order will be ready for pick up           06:01 PM, 03rd Jan                     Paulo                    until what time?           06:02 PM, 03rd Jan                   Mais                   please allow us till 9 PM as a maximum           06:03 PM, 03rd Jan                     Paulo                    if not came today, I can request a cancel and refund?           06:04 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           06:04 PM, 03rd Jan                   Mais                   kindly note that if your order has not been ready for collection today, please contact us again so that we can do the needful           06:05 PM, 03rd Jan                     Paulo                    atleast make follow up           06:05 PM, 03rd Jan                   Mais                   and in case you want to cancel it, it will be canceled automatically after 14 days and the amount will be refunded           06:05 PM, 03rd Jan                   Mais                   yes sure, we will do our best to process the order at the soonest we can           06:05 PM, 03rd Jan                     Paulo                    should be ready today           06:07 PM, 03rd Jan                   Mais                   yes please allow us the time and the order will process at the soonest we can           06:10 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           06:12 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash, we look forward to hearing from you soon.  Have a nice day!           06:14 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542068