Subject: Ticket Assigned - Conversation with Heba
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 14:11:38 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heba Heba                    Hi           05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Heba , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:54 PM, 03rd Jan                     Heba                    2           05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:54 PM, 03rd Jan                     Heba                    2           05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:54 PM, 03rd Jan                     Heba                    1           05:54 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:54 PM, 03rd Jan                     Heba                    [email-masked]           05:58 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:58 PM, 03rd Jan                   Mais                   Hi Heba, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           06:00 PM, 03rd Jan                     Heba                    Hi           06:00 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding return process, could you please elaborate your query?           06:00 PM, 03rd Jan                     Heba                    I purchased an item at the store and used Shukran but I lost the invoice           06:00 PM, 03rd Jan                     Heba                    How may I return it?           06:01 PM, 03rd Jan                     Heba                    Hi?           06:02 PM, 03rd Jan                   Mais                   we kindly ask you to please visit the store and check with them           06:02 PM, 03rd Jan                     Heba                    Can you confirm the possibility at least? so I wouldn’t have to go there if it’s not possible           06:03 PM, 03rd Jan                   Mais                   kindly note that we are unable to return items without the invoice, however please visit or contact the store team and check with them           06:06 PM, 03rd Jan                     Heba                    Thank you           06:06 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           06:08 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           06:11 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542046