Subject: Ticket Assigned - Conversation with Kavya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 13:55:24 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kavya Kavya                    Hello sir           05:42 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:42 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:42 PM, 03rd Jan                     Kavya                    1           05:42 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Hello Kavya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:42 PM, 03rd Jan                     Kavya                    1           05:43 PM, 03rd Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           05:43 PM, 03rd Jan                     Kavya                    8408747074           05:44 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             05:44 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 03rd Jan                     Kavya                             05:44 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 03rd Jan                     Kavya                    Already deducted           05:45 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:45 PM, 03rd Jan                     Kavya                    3           05:45 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Hi Kavya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?Reset Your password  6. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:45 PM, 03rd Jan                     Kavya                    6           05:45 PM, 03rd Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:45 PM, 03rd Jan                     Kavya                    1           05:45 PM, 03rd Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           05:45 PM, 03rd Jan                     Kavya                    [email-masked]           05:46 PM, 03rd Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:46 PM, 03rd Jan                   Mais                   Hi Kavya, Good evening. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           05:47 PM, 03rd Jan                     Kavya                    8408747074 this is my order number bt payment not proceeded  already debited my cash           05:48 PM, 03rd Jan                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8408747074) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8408747150).           05:51 PM, 03rd Jan                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           05:51 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           05:53 PM, 03rd Jan                     Kavya                    Ok thank you so much           05:53 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541933