Subject: Ticket Assigned - Conversation with riyasam87 rs
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 13:37:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with riyasam87 rs riyasam87 rs                    Hello           05:22 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:22 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Riyasam87 Rs , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:23 PM, 03rd Jan                     riyasam87 rs                    3           05:23 PM, 03rd Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:23 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:23 PM, 03rd Jan                     riyasam87 rs                    2           05:23 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:23 PM, 03rd Jan                     riyasam87 rs                    1           05:23 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:23 PM, 03rd Jan                     riyasam87 rs                    [email-masked]           05:23 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:23 PM, 03rd Jan                   Mais                   Dear customer, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           05:24 PM, 03rd Jan                     riyasam87 rs                    Fast           05:24 PM, 03rd Jan                     riyasam87 rs                    Yes please           05:24 PM, 03rd Jan                     riyasam87 rs                    I have tried to contact multiple times with same complaints           05:24 PM, 03rd Jan                     riyasam87 rs                    N no response yet           05:24 PM, 03rd Jan                     riyasam87 rs                    I ordered 5 items and received only 4 items           05:25 PM, 03rd Jan                   Mais                   kindly note that your issue has been already raised to the concerned team and this is your complaint number 5519370           05:25 PM, 03rd Jan                     riyasam87 rs                    I want to return all items as they r not the size I need           05:25 PM, 03rd Jan                   Mais                   kindly allow us the time so that we can do the needful and we will get in touch with you at the soonest we can           05:26 PM, 03rd Jan                     riyasam87 rs                    The status in the app also is still showing as processing           05:26 PM, 03rd Jan                     riyasam87 rs                    It's been almost a week now..this has been the slowest processing on any online shopping portal I have used till now           05:27 PM, 03rd Jan                   Mais                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already received your order, so that we can arrange the collection process and assist you further           05:27 PM, 03rd Jan                     riyasam87 rs                    Even earlier I ordered a return of an item and noone ever came to pick it back           05:27 PM, 03rd Jan                   Mais                   and regarding the missing item, please allow us the time as we will do our best to solve the issue at the soonest we can           05:28 PM, 03rd Jan                     riyasam87 rs                    Wat is the time for solving this now           05:29 PM, 03rd Jan                   Mais                   please allow us 24-48 hours and we will update you regarding your queries           05:30 PM, 03rd Jan                     riyasam87 rs                    I can't keep contacting every other day to check on this right           05:30 PM, 03rd Jan                     riyasam87 rs                    U told the same thing last time           05:30 PM, 03rd Jan                     riyasam87 rs                    And I had to msg bk again now           05:31 PM, 03rd Jan                   Mais                   I am totally understand you, please accept our full apology, and make sure that we will do our best to solve this issue at the soonest we can           05:32 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           05:35 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max team, we look forward to hearing from you soon.  Have a nice day!           05:37 PM, 03rd Jan                     riyasam87 rs                    M           05:37 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541830