Subject: Ticket Assigned - Conversation with Sahil Ismayil
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 13:19:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sahil Ismayil Sahil Ismayil                    Hi           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Sahil Ismayil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:10 PM, 03rd Jan                     Sahil Ismayil                    1           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           05:10 PM, 03rd Jan                     Sahil Ismayil                    9408471991           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:10 PM, 03rd Jan                     Sahil Ismayil                    2           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:10 PM, 03rd Jan                     Sahil Ismayil                    1           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           05:10 PM, 03rd Jan                     Sahil Ismayil                    [email-masked]           05:10 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:10 PM, 03rd Jan                   Mais                   Hi Sahil, Good evening. Thank you for contacting Max team. My name is Mais. We would be happy to help you.           05:11 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408471991           05:12 PM, 03rd Jan                     Sahil Ismayil                    Hi Mais           05:12 PM, 03rd Jan                     Sahil Ismayil                    I had contacted yesterday also regarding this order           05:12 PM, 03rd Jan                     Sahil Ismayil                    Please let me know if i can collect it today           05:12 PM, 03rd Jan                     Sahil Ismayil                    I will be traveling tomorrow morning and i need the items by today           05:12 PM, 03rd Jan                     Sahil Ismayil                    please help me to get it today           05:13 PM, 03rd Jan                     Sahil Ismayil                    it must have arrived in the store           05:13 PM, 03rd Jan                   Mais                   we would like to inform you that your order is under delivery to the store and it will be processed atthe soonest           05:14 PM, 03rd Jan                   Mais                   please allow us the time and we are really sorry for the delay           05:14 PM, 03rd Jan                     Sahil Ismayil                    this is the reply i received yesterday also           05:14 PM, 03rd Jan                     Sahil Ismayil                    but still i have not got confirmation for pickup           05:14 PM, 03rd Jan                     Sahil Ismayil                    can you check with the store and let me know           05:14 PM, 03rd Jan                     Sahil Ismayil                    otherwise i will have to cancel the order           05:15 PM, 03rd Jan                   Mais                   kindly note that we have checked and as per our records, your order is under delivering to the store           05:15 PM, 03rd Jan                     Sahil Ismayil                    can i check with the store this evening?           05:16 PM, 03rd Jan                   Mais                   please allow us the time, and you will receive a message when the order will be ready for collection           05:16 PM, 03rd Jan                     Sahil Ismayil                    if it is available i can collect it?           05:16 PM, 03rd Jan                   Mais                   yes sure you can check and if it is available you can collect it           05:16 PM, 03rd Jan                     Sahil Ismayil                    can you please inform the team to expedite as well?           05:17 PM, 03rd Jan                     Sahil Ismayil                    even if it is late today no problem i will go and collect           05:17 PM, 03rd Jan                   Mais                   make sure that we will do our best to process the order as soon as we can           05:18 PM, 03rd Jan                     Sahil Ismayil                    ok thank you           05:18 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           05:18 PM, 03rd Jan                     Sahil Ismayil                    no that's it           05:19 PM, 03rd Jan                     Sahil Ismayil                    thank you           05:19 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max, we look forward to hearing from you soon.  Have a nice day!           05:19 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541727