Subject: Ticket Assigned - Conversation with P Malhotra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 13:07:39 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with P Malhotra P Malhotra                    Hello           04:53 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:53 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:53 PM, 03rd Jan                     P Malhotra                    1           04:53 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello P Malhotra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:53 PM, 03rd Jan                     P Malhotra                    1           04:53 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:53 PM, 03rd Jan                     P Malhotra                    9408181823           04:54 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            04:54 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:54 PM, 03rd Jan                     P Malhotra                    2           04:54 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:54 PM, 03rd Jan                     P Malhotra                    1           04:54 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:54 PM, 03rd Jan                     P Malhotra                    [email-masked]           04:54 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:54 PM, 03rd Jan                   Mais                   Hi Paramm, Good evening. Thank you for contacting Centrepoint team. My name is Mais. We would be happy to help you.           04:56 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408181823           04:56 PM, 03rd Jan                     P Malhotra                    Hello           04:56 PM, 03rd Jan                     P Malhotra                    How are you           04:56 PM, 03rd Jan                     P Malhotra                    Can u plz call me back           04:56 PM, 03rd Jan                   Mais                   kindly note that we are the chat team, can you please elaborate your query?           04:58 PM, 03rd Jan                   Mais                   or you can contact on 8006927           04:58 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           04:59 PM, 03rd Jan                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:00 PM, 03rd Jan                     P Malhotra                    Yes I’m Here           05:01 PM, 03rd Jan                     P Malhotra                    Im trying to call but no one is picking up           05:01 PM, 03rd Jan                     P Malhotra                    I just want to know that status to this order           05:02 PM, 03rd Jan                     P Malhotra                    I didn’t received any message or email           05:02 PM, 03rd Jan                     P Malhotra                    Plz Confirm the status of the order           05:02 PM, 03rd Jan                   Mais                   We would like to inform you that your order 9408181823 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           05:04 PM, 03rd Jan                   Mais                   in case you did not receive the SMS, you can use this conversation as a proof for collection           05:04 PM, 03rd Jan                     P Malhotra                    Ok           05:04 PM, 03rd Jan                     P Malhotra                    Thank you           05:04 PM, 03rd Jan                     P Malhotra                    Will show this message because I didn’t received any message or email           05:05 PM, 03rd Jan                   Mais                   kindly use this conversation in case you did not receive the SMS and you will collect your items successfully           05:06 PM, 03rd Jan                   Mais                   in case you have faced any issue, please get back to us           05:06 PM, 03rd Jan                     P Malhotra                    Noted           05:06 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           05:06 PM, 03rd Jan                     P Malhotra                    Thank u so much           05:06 PM, 03rd Jan                     P Malhotra                    Have a good day           05:07 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint, we look forward to hearing from you soon.  Have a nice day!           05:07 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541661