Subject: Ticket Assigned - Conversation with Yesser
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 13:05:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yesser Yesser                    Hello           04:40 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            04:40 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:40 PM, 03rd Jan                     Yesser                    1           04:40 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Hello Yesser , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:40 PM, 03rd Jan                     Yesser                    1           04:40 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           04:40 PM, 03rd Jan                     Yesser                    9408355341           04:41 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223003380    You can also easily track your order from My Account > Order History.             04:41 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:41 PM, 03rd Jan                     Yesser                    2           04:43 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:43 PM, 03rd Jan                     Yesser                    1           04:45 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           04:45 PM, 03rd Jan                     Yesser                    [email-masked]           04:45 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           04:45 PM, 03rd Jan                   Mais                   Hi Yaser Good evening. Thank you for contacting Babyshop team. My name is Mais. We would be happy to help you.           04:48 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408355341           04:49 PM, 03rd Jan                     Yesser                    Yes           04:49 PM, 03rd Jan                     Yesser                    Hello           04:49 PM, 03rd Jan                     Yesser                    I was supposed to get the big item yesterday           04:49 PM, 03rd Jan                     Yesser                    What happened to it ?           04:49 PM, 03rd Jan                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay           04:50 PM, 03rd Jan                   Mais                   We have checked for you and found via your order tracking number that your order (9408355341) has been out for delivery on (Jan 3\23), and we hope it will be delivered to you as soon as possible.           04:50 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           04:52 PM, 03rd Jan                     Yesser                    Both deliveries will be delivered today           04:52 PM, 03rd Jan                     Yesser                    ?           04:52 PM, 03rd Jan                     Yesser                    The delivery was split into two           04:52 PM, 03rd Jan                     Yesser                    Please let me know if i will get the wardrobe i ordered today           04:53 PM, 03rd Jan                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:56 PM, 03rd Jan                     Yesser                    ok           04:57 PM, 03rd Jan                   Mais                   please allow us till the end of this day so that your order can be delivered completely           04:58 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           04:59 PM, 03rd Jan                     Yesser                    I need your confirmation that all order will be delivered today           04:59 PM, 03rd Jan                     Yesser                    Thats it           04:59 PM, 03rd Jan                   Mais                   we will do our best to deliver the order successfully, and in case you have faced any issue please get back to us           05:01 PM, 03rd Jan                     Yesser                    ok           05:02 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           05:02 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop, we look forward to hearing from you soon.  Have a nice day!           05:05 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541647