Subject: Ticket Assigned - Conversation with Afrin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 11:33:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afrin Afrin                    No tracking           03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Afrin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:25 PM, 03rd Jan                     Afrin                    1           03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:25 PM, 03rd Jan                     Afrin                    9408461492           03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223000313    You can also easily track your order from My Account > Order History.             03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 03rd Jan                     Afrin                    2           03:25 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:25 PM, 03rd Jan                     Afrin                    1           03:26 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:26 PM, 03rd Jan                     Afrin                    [email-masked]           03:26 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:26 PM, 03rd Jan                   Mais                   Hi Afrin, I am Mais, thank you for contacting us, how may I assist you today?           03:28 PM, 03rd Jan                   Mais                   we can see that you have contacted us regarding your order 9408461492           03:28 PM, 03rd Jan                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           03:28 PM, 03rd Jan                     Afrin                    I still not received my order           03:28 PM, 03rd Jan                     Afrin                    It was out for delivery yesterday           03:28 PM, 03rd Jan                     Afrin                    Still not here           03:28 PM, 03rd Jan                     Afrin                    0558397490           03:29 PM, 03rd Jan                     Afrin                    Flat:2008, Tower:B5,Pearl tower, Rashidiya, Ajman           03:29 PM, 03rd Jan                     Afrin                    When will I receive?           03:29 PM, 03rd Jan                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:30 PM, 03rd Jan                   Mais                   we will get in touch with you and deliver your order at the soonest we can           03:30 PM, 03rd Jan                     Afrin                    Please send it today           03:30 PM, 03rd Jan                     Afrin                    This is the first time I am facing this delay           03:31 PM, 03rd Jan                   Mais                   I am totally understand you, and please accept our full apology for this delay, we will do our best to deliver the order at the soonest we can           03:32 PM, 03rd Jan                     Afrin                    Thank you           03:32 PM, 03rd Jan                   Mais                   Is there anything else I can assist you with?           03:32 PM, 03rd Jan                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5541069